Russian cars are trying to be in no way inferior to foreign ones. Lada is no exception. The manufacturer offers owners warranty service for all of their cars.
At the time of warranty, any malfunctions that have arisen on the Lada Vesta can be repaired at the official Lada service center. A specialist will look at the car at the service center. The defect analysis service will issue a conclusion on the Lada Vesta malfunctions and damage to parts of components and the need for repair work.
The Lada Vesta warranty is provided if the vehicle operation criteria are met. Improper operation will lead to breakdowns; they cannot be repaired under warranty; they arose due to the fault of the owner.
The terms of the warranty are such that owners must provide the service center with a complete set of documents to inspect the car. The use of high-quality components, fluids and fuel is considered mandatory. Owners of Lada Vesta are required to undergo a diagnostic examination on time.
How to use the guarantee
To take advantage of the Lada Vesta warranty, you need to bring your car to the service center of an official dealer with a set of papers.
Required papers:
— service ticket;
- service book;
— registration document;
- driver's license.
The owner provides transport for the necessary diagnostic work. All work is carried out by an engineer on site. If the car is not in working condition, it must be returned to the center. Employees will provide a tow truck or try to eliminate the cause on the spot.
If problems that arose during operation are confirmed, repair work is done at the expense of the organization.
If it is confirmed that the breakdown occurred as a result of the installation of low-quality spare parts, liquids or fuel, due to the fault of the owner, the center does not carry out work at its own expense.
Is the 5 year warranty deferred?
But life often makes adjustments to our plans. Waves of the economic crisis roll in one after another, making their own amendments to plans and forcing them to postpone good undertakings until better times. Lada Vesta has been sold in dealer companies for a long time, and on the official website of AvtoVAZ there is no information yet that the warranty on the new car is 5 years. A 6-year warranty is provided only in case of through body corrosion . Otherwise, everything is as usual: 3 years or 100 thousand kilometers, during which the manufacturer undertakes to eliminate any problems that have arisen, provided that the owner operates the car correctly. The warranty period for individual components is even shorter.
You can use the warranty in the traditional way: present your car along with a package of necessary documents to the nearest official Lada service center for repair work.
If the car does not move on its own, its evacuation can be organized at the expense of the Lada service.
See what kind of guarantee your competitors have
Warranty is the trump card of car manufacturers. Lada Vesta does not lag behind others in this regard and tries to get ahead of its rivals. Manufacturers say they want to extend this period to up to five years.
Among its rivals, the Kia Rio sedan stands out, which provides warranty service for five years, or 150,000 kilometers. Thanks to this, sales do not fall.
It boldly competes with the Vesta Hyundai Solaris with a warranty service of five years or 150,000 kilometers. The leaders are considered to be Volkswagen Polo and Renault Logan. They offer a two-year warranty service regardless of mileage. According to experts, these models are selling well.
Refusal of warranty repair
There are non-warranty situations when troubleshooting a car is impossible at the center’s expense.
The service does not repair damage resulting from:
- improper care;
- emergency situations;
- intentional actions of a damaging nature;
- unsuccessful attempts to repair and replace elements;
- damage associated with the transportation of goods whose weight and dimensions exceeded the maximum permissible norm;
- use of low-quality components, fuel, liquids;
- Vesta underwent maintenance in other unlicensed services;
- Damage due to natural phenomena: roses, hurricanes, floods.
If the Lada Vesta malfunctions are caused by any of the factors described, the owner is denied warranty repairs.
WARRANTY PERIOD FOR A NEW LADA Vesta CAR
36 MONTHS OR 100,000 KM OF MILEAGE
Warranty period 6 years for all body parts of LADA cars against through corrosion
The warranty period is calculated from the date of delivery of the car to the first owner
During the warranty period, AVTOVAZ OJSC undertakes to eliminate malfunctions that arose during the operation of the vehicle, provided that the client complies with the rules
Warranty obligations are valid if scheduled maintenance is performed in a timely manner
Warranty for individual components
36 MONTHS OR 50,000 KM
Ends, struts, steering rod bushings and anti-roll bars, ball joints, silent blocks, rubber-metal joints, supports and compression stroke buffers of struts, suspension arms and power units, drive wheel drives with protective covers, rubber hoses and pipes, headlights, switches , switches and control devices for components (control modules: lighting, power windows, heated seats), manual brake cables, flexible hoses for front and rear brakes, water and electric fuel pumps, expansion tank and its components
12 MONTHS or 35,000 KM OF MILEAGE
Shock absorbers, rolling bearings, exhaust gas system elements
The warranty does not apply to:
Malfunctions resulting from the use of operating materials, oils and fuels not recommended by AVTOVAZ JSC Normal levels of noise and vibration.
Malfunctions that arose as a result of failure to eliminate or untimely elimination of other malfunctions after they were detected by the official LADA service, as well as those that arose as a result of work performed in unofficial services (organizations not authorized by JSC AVTOVAZ).
Malfunctions and damage, the direct or indirect cause of which could be the dismantling, disassembling and repair of components, parts, assemblies, assemblies or the vehicle as a whole, as well as installation of any additional equipment, replacement or modification of controller software by non-official services (unauthorized JSC AVTOVAZ organizations), as well as changes in the design of the car.
Consumable automotive components, including fuels and lubricants and operating fluids of all vehicle systems, wiper blades, fuses, filters, lamps, spark plugs, drive belts and related rollers, tires, brake pads, discs and drums, release bearing and clutch discs.
Corrosion processes of fasteners, suspension parts, transmission, engine, body elements and its trim, as well as parts that are not body elements (wheel rims, exhaust system parts, etc.), which may occur during vehicle operation.
For damage and malfunction of parts, components and assemblies of the vehicle in the absence or damage of identification markings on them.
Damage to the paintwork of the body (chips, scratches, abrasions), including erosive wear of other protective coatings (chips, abrasion of mastic and primer), abrasion of the paintwork of the body at the points of contact of mating parts, loss of shine, clouding, discoloration that occurs during operation car. Corrosion damage to the body: joints of parts, welds, places of installation of side window coverings and places of fastening of threaded connections.
Malfunctions and damage as a result of mechanical, chemical, thermal or other external influences in the following cases: accidents, impacts, scratches, traces of stones and other solid objects, hail, actions of third parties; Exposure to chemically active substances that pollute the environment, including those used to prevent freezing of road surfaces, substances of plant origin and animal waste products; Malfunctions and damage, including parts of the transmission, suspension and steering, the car body, resulting from erroneous actions while driving, careless driving on uneven road surfaces or transportation of loads with a load exceeding the permissible standards and associated with shock loads on the parts car; Use of low-quality fuel; Force majeure circumstances (lightning, fire, flood, earthquake, military operations, terrorist attacks, etc.);
Lada Vesta warranty period
The warranty period begins from the moment the vehicle is handed over to the owner. AvtoVAZ’s responsibilities include eliminating all vehicle problems that arise during use. It is the responsibility of the car owner to provide the car for inspection. The decision to troubleshoot problems is made after inspection of the vehicle by a specialist from the center. Repairs are carried out subject to the availability of the necessary documents.
Those who purchase a Lada Vesta car are provided with service for:
three years or one hundred thousand kilometers;
When does the engine warranty expire?
By law, the warranty period begins to run from the moment the goods are transferred to the buyer, however, the contract may provide for a different calculation of the period. Therefore, carefully read the car purchase agreement.
“The warranty period of the product, as well as its service life, is calculated from the day the product is transferred to the consumer, unless otherwise provided by the contract. If the day of delivery cannot be determined, these periods are calculated from the date of manufacture of the goods. In cases where the moment of concluding the purchase and sale agreement and the moment of transfer of the goods to the consumer do not coincide, these periods are calculated from the day of delivery of the goods to the consumer.”
Clause 2 of Article 19 of the Law of the Russian Federation “On Protection of Consumer Rights”
But this is important:
The seller may include in the contract a condition that the warranty period is calculated not from the date of transfer of the car to the buyer, but from the date of production, from the date of issue of the car's title, or from some other point.
In this case, even if you are the first owner, a situation may arise when, after purchasing a car, the warranty on it or on the engine will remain, for example, two years instead of the three established by the manufacturer.
Since the engine is an integral part of the car and its separate transfer is impossible, the warranty period for the engine, even if it is set to a different duration than for the entire car, begins to run from the moment the car is transferred.
This does not apply to cases where the contract provided for a different procedure for calculating the warranty period.
You probably have a question:
Service for elements:
- six years for all body parts against erosive damage;
- three years and 50,000 kilometers for various spare parts;
- 24 months for components, in particular for batteries;
- one year or 35,000 kilometers for system elements and gas supply processing, bearings.
A car from an official dealer receives reliability and quality. If all rules of use and care are followed, the service center will solve all problems that arise within three years.
Warranty repair of Lada cars
- If the breakdown occurs while driving, then the first thing you need to do is stop, turn off the car and visually inspect it to identify the cause. The best solution would be to evacuate the car directly to the dealership so that its employees do not have any unnecessary questions or complaints.
But the Lada dealership organizes a number of events aimed at correcting problems that have arisen right at the scene of the incident or to evacuate the car directly to a service center.Reference. Evacuation will be carried out after detection of problems by a specialist at the expense of the service.
- If the breakdown did not occur while driving (the car stopped starting, the “Check Engine” light came on, etc.), then you should proceed in the same way as in the previous case.
There is no need to try to fix something yourself, or to drag the car to the service center with the help of another car and a cable. All this may lead to the dealer refusing to provide warranty repairs. Next, you need to check whether the warranty has expired based on the date or mileage of the car.
Conditions that must be met for the
- Timely mandatory maintenance at the services of an official dealer.
- It is mandatory to have a service book and a warranty card for inspection or repair.
- Compliance with the operating instructions.
- No changes were made to the design of the car, factory settings, parameters of electronic units, etc. not at the dealer's service.
- Repairs and maintenance were carried out only at the official Lada service center.
- Only high-quality gasoline and original consumables were used.
Where to contact?
It is necessary to contact only the official Lada service. After submitting all the necessary documents, you should hand over the car to confirm the damage.
Required documents
The transfer of the vehicle for repair must be accompanied by the presentation of all necessary documentation, namely:
- Warranty card.
- Service book.
- Vehicle Registration Certificate (VTC).
- If necessary, you may need a document that confirms the right to own the car provided to the service center.
Important! After handing over the car for service, the owner must be provided with documents confirming acceptance of the car. It should indicate: date, identified breakdowns, etc.
Deadlines
Several factors influence how long the repair will take. Initially, it is of particular importance to establish a deadline for eliminating problems in the contract, in the application, in the work order and other documents. In this case, repairs can last a maximum of 45 days.
If there was no agreement between the parties, then troubleshooting should be carried out as soon as possible. The service may issue a document to extend the vehicle repair time due to a lack of spare parts or others. Delaying repairs due to the listed reasons is considered illegal (Part 1, Article 20 of the Law).
The video below explains how to use the car warranty repair service:
